Whole Service Experience
Measuring only if you are meeting SLAs is ignoring the total service experience. HappyNow gives you a concrete tool to measure and manage employee experience end-to-end.
Continuous Service Improvement
HappyNow can pinpoint your improvement area and automatically tell you where to improve to get greatest business value.
Business value of Employee Experience
We tie productivity and lost work time with employee satisfaction to create a unique set of metrics.
When you can move beyond SLA games and blaming service desk for service experience, you can actually focus on being employee-centric and create excellent services.
“For us, employee experience is becoming the most important metric for developing internal services.”
Panu Vehniäinen, Director, YIT Group IT
“We increased our feedback volumes by 4x times with HappyNow.”
Janne Kaihila, Product Manager, Tieto
“We use HappyNow to understand and direct the satisfaction of our IT & Finance services support operations.”
Inga Rantanen, Head of Service & Process Automation, Cargotec
Past & Coming Events
Join our webinar to hear how you can leverage Employee Experience as concrete tool for Continuous Service Improvement.
Nov 3rd, 2016 – 10:00 GMT
Watch our recorded webinar about how to do Employee Experience Management using HappyNow. More